Refund & Cancellation Policy

Last updated: September 3, 2026 · Operated by Quine Studios LLC

Purchases your agent makes

Marutap is not the merchant. When your agent buys goods or services from a store, refunds, returns, and cancellations for those purchases are governed by that merchant's policy — just as if you had paid the merchant directly. Contact the merchant for a return or refund.

Because each Marutap card is single-use and scoped to the purchase you approved, when a merchant issues a refund we return it to the payment method you connected. From your dashboard you can also reverse an approved charge, which requests a refund through our payment processor where the transaction supports it.

Subscriptions and mandates

Recurring purchases your agent sets up run as mandates you approve, with a cap and a single merchant. You can cancel any mandate at any time from your dashboard; once cancelled, future charges on that mandate will be declined. Cancelling stops future charges; it does not by itself refund past charges, which follow the merchant's policy.

Marutap's own paid features

Paid Marutap features (such as the spend dashboard and automation controls) can be cancelled at any time and will not renew after the current billing period. If you are dissatisfied with a paid Marutap feature, contact us within 14 days of the charge and we will work with you on a refund of that fee.

Disputes

If you see a charge you don't recognize or a refund that hasn't arrived, contact us first — we can trace every charge to the approval behind it and resolve most issues faster than a bank dispute. You always retain any dispute rights you have with your bank or card issuer.

How to request

Use the Contact page. For merchant purchases, include the merchant and the charge from your dashboard so we can help you trace it.

Questions? Contact us.